Company policies
For the Reina Group, success is measured by how we meet our customers’ needs & by providing solutions that go far beyond the physical delivery of the project for the benefit of clients, customers & the wider community.
Our core values underpin every aspect of how we do business, working openly & collaboratively with our customers, supply chain & partners to achieve the very best outcomes whilst ensuring fairness, inclusion & respect to all.
Mission Statement
Through our core values, expertise, and impassioned commitment in creating a low carbon sustainable future we provide the highest quality and best sustainable, viable and efficient low carbon mechanical & plumbing integrated solutions for our clients.
Vision
Through our core values, expertise and impassioned commitment in creating a low carbon sustainable future, we provide the highest quality, viable and efficient low carbon mechanical& plumbing solutions.
Mission
Through our core values, expertise and impassioned commitment in creating a low carbon sustainable future, we provide the highest quality, viable and efficient low carbon mechanical& plumbing solutions.
Values
Our Values included: Integrity and Ethics, Expectations, Respect Teamwork, Drive, Innovation, Corporate & Social Responsibility.
Health & Safety
We recognise that to continuously improve our health, safety, environmental & quality performance, everyone representing the company must take individual ownership when they see things that could be improved.
This is implicit in our journey to a generative & inclusive culture. It is our focus to continuously improve our performance & be assured we are doing the right thing. Please read more on our mission for Health & Safety in the workplace.
Quality
The quality policy of the Reina Group is to achieve sustained, profitable growth by providing services & products which consistently satisfy the needs & expectations of its customers.
This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, & independent auditing authorities.
Our Quality Policy therefore is to strive for total customer satisfaction by virtue of:
- System design, supply, installation, & servicing of low carbon technologies
- Compliance with statutory & regulatory requirements
- Regular review of effectiveness of quality management system & continual improvement of our systems & operation
Equality, Diversity & Inclusion
Equality is about ensuring that our people, customers & suppliers are treated fairly & equally. We recognise that treating people equally does not mean treating everyone the same. Sometimes it will be necessary to treat some people differently for them to experience equality.
Environment
We are aware that the UK has committed to reaching net zero carbon emissions by 2050 & to reach these decarbonisation goals a transition towards a low carbon energy & heat strategy is required. The impact upon our clients within the construction industry, due to building regulation changes & social demand, will see a year-on-year increase in demand for Heat Pump, CHP & other renewable technologies; this includes decentralised (Domestic), centralised (Commercial) & District Heat Network systems.
Our aim is to continually reduce the impact of our business on the environment by adherence to the following guidelines:
- We will comply with all environmental legislation & industry recognised codes of practise, seeking to exceed them wherever practicable
- All our designs & installations will reflect our concern of meeting the highest achievable standards of efficiency & environmental performance
- We will work with our customers to ensure they understand the environmental impacts of the work we do for them & encourage them to adopt the most efficient & environmentally responsible solutions
- By working with our suppliers & industry bodies, we will keep abreast of the latest technology to ensure we are always offering the most efficient & responsible designs & installations available
- We will raise awareness, encourage participation & train employees in environmental matters
Data Protection & Privacy
We are committed to maintaining high standards of security & confidentiality for all information in our custody & control. Such information includes business details, trade secrets, know-how & personal data relating to you, customers, company representatives & contractors. Please see our GDPR statement.
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