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Heat Pump Servicing & Aftercare
Heat pump systems typically come with a warranty of two to three years, although each manufacturer may offer a different period of cover. Many manufacturers also offer optional extensions of warranty, for a fee.
Servicing is required annually to ensure maximum efficiency & to meet manufacturer warrantee requirements. We recommend servicing via our trusted, third party supplier.
The Reina Group offers a 24 month guarantee on our heat pump systems.
How it Works?
Annual Service
In accordance with manufacturer’s recommendations, your heat pump will require an annual service.
Contact our Servicing Partner
As the annual anniversary of your heat pump installation approaches, contact our trusted partner to book a service.
Quotation & Payment
Our servicing partner will book your service & send you a quotation, followed by an invoice. Payment will be required before your heat pump service takes place.
Day of Service
Please make sure you’re in for when the engineers arrive. Don't forget to ask any heat pump questions you may have, they'll be pleased to help you.
If you have any questions or want to apply for the BUS please contact us
Warranties
Don’t worry, manufacturer warranties come with every Reina heat pump installation. Please note that each heat pump model & manufacturer have different warranty cover. For more details please contact the Reina Team on 01303 248648.
How Do I Look After My Heat Pump?
There are a few steps you can take to keep your heat pump in good working order & extend it's lifespan
Use a damp cloth to remove leaves, dust & debris from the filters, air inlet grill & evaporator. Use a brush to clear away cobwebs & dirt that could block the coil or drain
Wipe supply & return grilles or louvers with a damp cloth & ensure that they’re not blocked. Carefully hose down the outdoor unit to remove dirt.
Follow our maintenance advice & schedule annual services
Aftercare FAQ’s
Is servicing included?
Servicing is not included in an install quotation. We recommend an annual inspection & service.
What kind of maintenance & cleaning does a heat pump need?
There are a few steps you can take to keep your heat pump in good working order & extend its lifespan: Use a damp cloth to remove leaves, dust, & debris from the filters, air inlet grill & evaporator.Wipe supply & return grilles or louvers with a damp cloth & ensure they’re not blocked.Carefully hose down the outdoor unit to remove dirt. Use a brush to clear away cobwebs & dirt that could block the coil or drain.Consult your user manual for system-specific maintenance requirements.More technical tasks & repairs should only be carried out by skilled engineers as part of a servicing schedule.
How do I book a service?
In advance of the annual anniversary of the install of your heat pump system, please contact our servicing partner to arrange a booking for the service.
My control panel is showing a fault?
If your heat pump control panel shows that there is a fault, our expert staff can usually locate the source of any problem quickly & get your system up & running again. Contact us for further assistance.
Will the Reina Group carry out the service on my heat pump?
Some schemes come with a service package included. If your install was part of such a scheme, please contact us for a servicing appointment. It will be the Reina Group who will carry out this service.
What should I do if a fault occurs during my 24 month guarantee?
Contact us immediately & if the problem can't be solved over the phone, we will send out one of our friendly & professional engineers.
How much is a service?
Our servicing partner provides both an annual servicing & breakdown facility for our clients. Please contact them for an indication of costs.
What is involved in a service?
The service process will check the particle filter, anti-freeze protection, level vessel, expansion vessel & brine temperatures. An annual service will ensure your heat pump is running to its maximum efficiency & reduce the likelihood of failure.
Can you service a heat pump from another company?
Unfortunately not. If you are having problems with a heat pump system not installed by the Reina Group, you may want to contact our servicing partner.
What is your response time for a call-out?
Telephone technical support is available on 01303 24864 & in most cases, issues can be sorted over the phone. If an engineer needs to visit your home we always aim to respond to any call outs as quickly as possible (depending on engineer availability) & will strive to be with you within a 48 hour period.
Do you offer an online monitoring package for heat pump systems?
Currently, this is just an option with some Mitsibushi systems & may incur an additional fee. It may also be an option with Daikin systems in the future. Please contact us for more details.
Contact us
If you have any questions, please contact us
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