Heat Pumps extract heat energy from an external source (air, water, ground or bedrock) & convert this free, natural, renewable energy into heating for your home. The principles involved are the same as in a domestic fridge: fridges absorb heat from inside the fridge & expel it into your kitchen; Heat Pumps absorb heat from the source & bring it into your home.

Government grants under the Boiler Upgrade Scheme (BUS) are currently available for £5000 towards the installation of an air source heat pump or £000 towards a ground source heat pump. Please see the BUS page on our website for full details.

All heating products make some noise, but heat pumps are usually quieter than fossil fuel boilers. A ground source heat pump may reach 42 decibels & an air source heat pump may reach 40 to 60 decibels, but this depends on manufacturer & installation.The noise levels of heat pumps is a common concern, particularly among owners of domestic properties. Whilst there have been reports of nuisance systems, these are the symptom of poor planning & substandard installations. As a rule, heat pumps are not noisy.

Air source heat pumps are one of the most efficient ways to heat your home all year round. Even in temperatures as low as -25°C an air source heat pump can continue to heat a property using the air from outside. Warmthis actually present in all air that has a higher temperature than absolute zero (-273.15 °C). A ground source heat pump is impervious to cold weather, due to it's position under the earth’s surface. Even when your garden is frozen over, the layers of soil underneath will still be ssomewhere between 10°C & 13°C, which your heat pump can use to provide your home with plenty of warmth. A heat pump will work harder in colder temperatures, but remember that it is up to 4 times more efficient than a conventional gas boiler.

The government has stated that they recognise the importance of consumer protection & ensuring installations supported through the scheme are of the highest quality. To implement this, all installers participating in the scheme must be MCS certified & members of a Consumer Code such as RECC that ensures customers are protected by a Trading Standards Institute Approved Code of Practice. For quality assurance and consumer protection, as a member of RECC, we are obliged to protect the money you pay in advance of an installation. This includes the deposit should we cease trading. We do this by means of a quality insurance-backed RECC scheme

In usual circumstances, the installation of a heat pump on domestic premises is considered to be permitted development, therefore not needing an planning permission. If you live in a listed building or a conservation area you should contact your council to check on local requirements. If the heat & water requirements of your property requires 2 heat pumps, you may need to apply for planning permission but we will advise you if this is the case.